GENERATING COLLECTIVE COMPETENCE IN A CONSTRAINED ENVIRONMENT: THE CASE OF MICHELIN’S CRISIS CELLS

Abstract

This article examines the essential roles in a crisis cell aimed at enhancing decision-making and generating collective performance in a constrained environment (actors, time, situation). While the strategic role of HR is recognized in management and literature, few studies address the generation of collective competencies in such a context. Through an 8-year action research project conducted at Michelin, we identified 7 essential roles to improve the performance of a crisis cell, that is, its ability to make appropriate decisions.