Management Systems Knowledge for the chain intra-organizational logistics, Case of the company BONFIGIOLI

Abstract

Optimisation of Supply Chain is today an issue for companies. This paper explores how
Knowledge Management could improve the efficiency of Supply Chains. It investigates the
specificities of knowledge of Supply Chain collaborators and the specificities of their management.
With an Action Research methodology it proposes a framework and recommendations
to design efficient Knowledge Management Systems for intra-organizational Supply
Chains. It shows that in this context Information Technologies (TI) are rather used to change
cognitive schemes than to manage knowledge. IT are used as artifacts that interact with
individuals in creating, stocking, sharing and using organizational knowledge.