Empirical Analysis of Blocking points in Home Care Process

Abstract

To care fragile people at home is complex because it supposes to provide individualized, easily adaptable in time and space, multimodal (care, paramedical services, non-medical services, financial support, psychological support, socialization) and cost-effective services within very constrained legal, social and organizational environments. Traditional business process methods of such ecosystems are dysfunctional and too expensive. Design and representation methods are ineffective to model that complex social ecosystem. The current framework produces avoidance strategies or bypass but nevertheless works, even in a not always optimal way. The purpose of this article is to present within two aspects, public policy and information system, an analysis of the home care, supported by adapted methods and identification of blocking points in the process of home support for fragile people.