The Influence of Metaverses on Remote Collaboration: An Exploratory Study

Abstract

In recent years, research on metaverses has experienced significant growth due to the increasing interest organizations have in these virtual worlds and the development of generative AI. This study examines the contribution of the metaverse in the context of team-based remote work, using the experience of a French SME. The study adopts a phenomenological approach to describe the perceptions and experiences of remote workers in virtual environments. To achieve this, five weeks of observation in four different virtual worlds, as well as semi-structured interviews, were conducted.
The findings reveal that immersive remote work not only facilitates collaboration within work teams but also enhances human connection and the management of professional image through avatarization. The study highlights the importance of telepresence in reducing the sense of isolation often associated with remote work. However, the effectiveness of this way of working depends on platform features, individual characteristics, and the quality of the equipment used.
From a theoretical perspective, this study underscores the value of incorporating psychological concepts derived from research on virtual environments (notably avatarization and telepresence) into research on new ways of working. From a managerial perspective, the study suggests that deploying metaverses for remote work cannot be generalized. Its adoption requires adaptation to the specific needs of users, particularly regarding coordination and us ability.