SIIO and quality improvement data: analysis data synchronization by electronic catalogs

Abstract

The question of data quality has always been understood to be an important area of
research; but after 40 years, there is still a lack of research dealing with the quality of data
exchanged between organizations. Even if the literature recognizes that
Interorganizational Information Systems (IOSs) use can improve data quality, no research
analyzes in depth how data quality can be improved by the implementation of an IOS. In
this paper, we focus on electronic catalogues that are implemented to support product data
synchronization between consumer goods and retailing industries, and we aim at
understanding their contribution to data quality improvement. Emerging from case
studies of retailers and manufacturers, our results show that electronic catalogues can
contribute to the improvement of several data quality dimensions. Moreover, analysis of
interconnections between sending and receiving systems leads to underline diverse
structures of IOSs. These diverse forms, and especially hybrid forms compared to extreme
forms, allow discussing their value by considering their contribution to data quality
improvement.