THE INSTITUTIONAL WEBSITE OF HEALTHCARE FACILITIE: A COMMUNICATION TOOL FOR PATIENT EMPOWERMENT

Abstract

The digital devices (website, mobile application, IoT) made available to the patients strongly contribute to their empowerment. In particular, the websites of health institutions, intended for institutional communication, represent the first reliable and controllable source of information, allowing the patient to learn about the disease and to better understand the care process. This exploratory research was interested in analyzing the websites of health institutions (hospitals, clinics) as one of the first steps in the empowerment of patients by identifying in each level of empowerment, useful information to communicate by health institutions to facilitate patient empowerment and thus help make them more active in their healthcare. Results and contributions will be discussed.